Customer Contact Week, being held in Las Vegas, is where customer experience vendors gather to show off the latest and greatest innovation. This year’s show is particularly interesting as artificial intelligence is now in full swing with all vendors that work in the contact center ecosystem. At the show, cloud contact center provider Talkdesk Inc., ...

HP Inc. unveiled its new Dimension product with Google Beam at this week’s InfoComm with a goal of transforming how people collaborate in this new world of work where remote employees are the norm. The joint product looks to address the growing problem of creating human connections with a distributed workforce. The recent HP Workplace Index report ...

As zero-trust security vendor Zscaler Inc. held its user event, Zenith Live, this week in Las Vegas, Chief Executive Jay Chaudhry sought to shift the company’s traditional narrative. In his Tuesday keynote, rather than focus on Zscaler as a replacement for virtual private networks and firewalls — though that was clearly articulated as well — Chaudhry (pictured) emphasized ...

Fabrix.ai Inc., previously known as CloudFabrix, has evolved from focusing on providing a data-driven artificial intelligence operations platform to now offering an agentic platform for information technology operations. The Fabrix.ai platform delivers a purpose-built agentic AI operational intelligence platform that enables enterprise users to streamline IT operations use cases, make better decisions more quickly and ...

Extreme Networks Inc. is holding its user event, Extreme Connect 2025 this week in Paris — a fitting city for the event as it’s home to many customers of Extreme, including the Musee d’Orsay and Charles De Gaulle Airport. The cloud networking provider used the event to announce several new products that focused on making the ...

As IBM Corp.‘s client and partner event, Think 2025, wrapped up last week in Boston, to no one’s surprise the primary theme of the event to no one’s surprise was artificial intelligence — but there were several other related topics, such as quantum and hybrid cloud. I thought the keynotes and Q&A with IBM Chief ...

Networking giant Cisco Systems Inc. announced a solid third quarter Wednesday, posting a beat and raise. Here are my top five thoughts from this quarter. Artificial intelligence revenue is gaining momentum. On the call Cisco noted $600 million in AI product orders, blowing by the $1 billion target set for fiscal year 2025. Notable was that about ...

Riverbed Technology LLC Tuesday kicked off its 23rd anniversary with the biggest product launch in almost a decade. The company that pioneered wide-area network optimization introduced major enhancements to its acceleration technology to help enterprises manage the explosive growth of data and artificial intelligence workloads. For Riverbed, this launch brings the company full circle. At one ...

Last week I was at the industry event, RSAC and this week I’m at IBM Think, a vendor event and this got me thinking about the difference between the two types of conferences and how much they’ve changed over the years. Flashback to 15 years ago: If you wanted to experience a blockbuster tech event, you ...

Palo Alto Networks Inc. kicked off this week’s RSA Conference in San Francisco by introducing new capabilities for its ever-expanding security portfolio. The announcements were focused on its two major platforms: network security and Cortex. Prisma Access Browser 2.0 Palo Alto Networks has introduced Prisma Access Browser 2.0 into its secure access service edge offering. ...